Privacy Policy


Last updated: November 26, 2025


We value your privacy. Please read this Privacy Policy carefully before using the www.redbud.health website (the “Website”) operated by Redbud Behavioral Health (“Redbud,” “we,” “us,” or “our”). By accessing or using the Website, you agree to this Policy. If you do not agree, please do not use the Website.



Scope: Website privacy vs. medical records (HIPAA)


This Policy covers information collected through our Website (e.g., contact forms, analytics). It does not govern your medical record or clinical information. Medical information is protected by federal and state law (e.g., HIPAA) and is governed by our Notice of Privacy Practices (NPP) provided at the time of care (request a copy at contact@redbud.health or in-office).



Information we collect


We may collect the following categories of information when you use the Website or communicate with us:


  • Identifiers & contact information: name, email, phone, postal address.
  • Insurance-related identifiers: subscriber/policy numbers you provide in forms (if applicable).
  • Interaction data: messages you submit, appointment or benefits-check requests, survey responses.
  • Device/usage data: IP address, device identifiers, browser type, pages viewed, links clicked, date/time, and referring URLs.
  • Cookies & similar tech: as described below under Cookies & tracking.



How we use your information


We use website-collected information to:


  • Provide, maintain, and improve the Website and our services;
  • Respond to inquiries, schedule or verify eligibility, and provide customer service;
  • Perform analytics, debug, and secure the Website;
  • Enforce our Terms of Service and comply with law;
  • Conduct marketing/advertising (where permitted) and measure performance;
  • Process payments for self-pay services you authorize (if applicable);
  • Create de-identified or aggregate insights.



How we share information


We may share website-collected information with:


  • Service providers (e.g., hosting, analytics, security, forms, payment processors) under contracts restricting their use;
  • Insurance/payors or benefits verification vendors if you request coverage checks through the Website;
  • Legal/safety recipients when required (e.g., to comply with law, protect rights, prevent fraud);
  • Business transfers (e.g., merger or acquisition) consistent with this Policy.


We do not sell your personal information.



Cookies & tracking


A cookie is a small file placed on your device. We use cookies and similar technologies to operate the Website, remember preferences, and analyze traffic. We may use analytics tools such as Google Analytics.

Choices: Most browsers let you block or delete cookies. You can also use tools provided by analytics vendors to opt out of measurement. Blocking cookies may affect Website functionality.



Data retention


We retain Website information for as long as needed to fulfill the purposes above, comply with legal obligations, resolve disputes, and enforce agreements. De-identified or aggregate data may be kept longer.



Data security


We use reasonable administrative, technical, and physical safeguards appropriate to the Website. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.



Children’s privacy


This Website is for a general audience and is not directed to children under 18. We do not knowingly collect personal information from children under 18 via the Website. If you believe a child has provided information, contact us and we will delete it.



Your privacy choices & rights (Virginia and other U.S. state laws)


Depending on your state, you may have rights to access, correct, delete, or opt out of certain processing (e.g., targeted advertising). To make a request, email contact@redbud.health with subject “Privacy Request” and describe your request and the email you used on the Website. We will respond as required by applicable law.

Appeals: If we deny your request, you may appeal by emailing contact@redbud.health with subject “Privacy Request Appeal.”

Do Not Track: The Website does not respond to browser “DNT” signals.



Third-party links


The Website may link to third-party sites. We are not responsible for their content or privacy practices. Review their policies before providing information.



Changes to this Policy


We may update this Policy from time to time. Changes are effective when posted to the Website. Your continued use after changes means you accept the updated Policy.



Contact us


Redbud Behavioral Health

1300 Thornton Street, Suite 103, Fredericksburg, VA 22401

Phone: 540-212-9525

Email: contact@redbud.health


If you are in crisis or considering harming yourself or others, call 988 (U.S.) or go to the nearest emergency room. The Website is not for urgent or emergency communications.